Frequently Asked Questions
Everything you need to know about our rugged apparel and heritage gear.
What is the Filson Lifetime Guarantee?
We stand behind every item we make. Our products are guaranteed against failure or damage in its intended usage for the lifetime of the product.
How long does shipping take for domestic orders?
Standard shipping typically takes 5-7 business days. We also offer expedited 2-day and overnight shipping options for an additional fee.
What is your return policy?
We accept returns of unused, unwashed, and unaltered items within 30 days of purchase. Items must have original tags attached and be in their original packaging.
How should I care for my Tin Cloth or Rugged Twill products?
Do not wash or dry clean. Wipe or brush away dirt and debris. To maintain water repellency, re-wax your garment as needed with Filson Oil Finish Wax.
Do you offer repairs for older items?
Yes, our repair department can service well-worn items. Please submit a repair request through our website to receive a quote and shipping instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments via Klarna.